|How to Place an Order?|
Select items from our Online Catalog, fill out all the appropriate information. Once you have chosen all the items you wish to purchase, Check Out your shopping cart with your Mastercard, Visa, Discover or American Express. Your order will transfer to MPJA via our secure SSL server. Orders placed Online will be shipped UPS.
| ||PHONE ORDERS|
You may phone your order in TOLL FREE: (800) 652-6733 - 9:00AM to 5:00PM Eastern Time, Monday through Friday. A good practice is to fill out the order form in the catalog and have your credit card number ready. If you wish to receive a FREE CATALOG, we will gladly mail you one.
| ||FAX ORDERS|
You may FAX your order to us TOLL FREE: (800) 432-9937. Take advantage of this service 24 hours a day - 7 days a week. Please take care to write legible. Illegible FAX's are the leading cause of delay in servicing FAX orders. Be sure to include a return FAX number. If you need a PRINTABLE ORDER FORM, you may download it here.
Our store, located at 8380 Resource Drive, West Palm Beach, FL 33404 is open Monday through Friday, 8:30AM to 5:30PM and Saturday, 9AM to Noon. For faster service, please call your order in ahead of arrival. Closed all major holidays.
|Have a question about a part?, Call our PRODUCT INFORMATION LINE at (561) 848-8236 - 9:00AM to 4:00PM Eastern Time, Monday through Friday or E-Mail us thru our CONTACT Page. We can only assist you with information about the products we sell. Check in the SUPPORT Section to see if a Data Sheet is available for the product you are ordering. Please check back often as this section is constantly being updated.|
|1. Credit Card: You may use American Express, Master Card, Visa or Discover. Charge backs will be assessed a $25.00 fee.|
2. Check / Money Order: Please allow sufficient funds for shipping. Please put your customer number on your check. Returned checks will be charged a $25.00 fee.
3. Open Accounts: Limited open accounts available to government, schools, hospitals and corporations. Prior approval must be obtained from our accounting department before your order will be processed.
Sales Tax: Orders shipped to an address in Florida must pay Florida State Sales Tax, unless we have a signed Florida sales tax certificate on file prior to shipping. If you are required to pay sales tax in your state, that is your responsibility.
We are automated for United Parcel Service (UPS) and this is our primary carrier. If you desire an alternate shipping method, please call the ORDER DESK and we will be happy to accommodate you. We use UPS because this is the most cost effective shipping method. You may choose which method you prefer and after you entered your zip code, we will calculate the shipping cost. The cost for each shipping method will be calculated and you may then choose which rate works best for you.
When placing your order, you may choose from any of the following 4 UPS methods; UPS Ground, UPS 3 Day AIR, UPS 2nd Day AIR or UPS Next Day AIR. Most orders placed with the UPS Ground shipping option will be shipped within 2 business days of receipt of order, but can take up to 3 business days to ship. If you choose any of the AIR shipment methods, orders placed either through the ONLINE ORDERING WEBSITE or the TOLL FREE Order Line: (800) 652-6733 will be shipped the same day providing the orders are placed by 3:00pm EST. The only exception will be orders containing "out-of-stock" or "back ordered" items.
The following table indicates when your order will arrive.
|Order Placed:||RED Label:||Blue Label||Orange Label||UPS Ground|
|Placed by: Mon. 3:00pm EST||Tues.||Wed.||Thur.||[View Chart]|
|Placed by: Tues. 3:00pm EST||Wed.||Thur.||Fri.||[View Chart]|
|Placed by: Wed. 3:00pm EST||Thur.||Fri.||Mon.||[View Chart]|
|Placed by: Thur. 3:00pm EST||Fri.||Mon.||Tues.||[View Chart]|
|Placed by: Fri. 3:00pm EST||Mon.||Tue.||Wed.||[View Chart]|
|PLEASE CALL FOR HOLIDAY SHIPPING SCHEDULE|
UPS Ground Service: 2 to 7 working days depending on location.
UPS 3 Day Air: (Orange Label) Order will be delivered in 3 working days. Order must be placed by 3:00PM Eastern Time.
UPS 2nd. Day Air: (Blue Label) Order will be delivered in 2 working days. Order must be placed by 3:00PM Eastern Time.
UPS Overnight Air: (Red Label) Order will be delivered next working day. Order must be placed by 3:00PM Eastern Time.
Saturday Delivery: Red Label Charge plus $15.00.
Insurance: $0.75 per $100.00 First $100.00 free.
United States Postal Service: Shipping by Priority Mail is available on Phone-In Orders Only.
Package pick up: Orders may be picked up between 9:30AM to 4:00PM Eastern time Monday through Friday. Order must be phoned in prior to pick-up. Allow sufficient time to have your order pulled before you come in.
Canadian orders must be phoned or fax. Sorry we do not accept orders from any other countries at this time.
Marlin P. Jones & Assoc. Inc. has created this privacy statement in order to demonstrate our company's commitment to YOUR privacy. The following discloses our information gathering and dissemination practices for our Free Catalog Requests as well as Online Ordering. Customer information is not sold or redistributed to any other parties outside Marlin P. Jones & Assoc. Inc.|
In our Online Ordering form, we collect visitor's contact information (billing, shipping and email address) as well as financial information (account or credit card numbers) with the purpose of processing and shipping orders. This information is dealt with in a professional and secure manner.
With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server that has an SSL certificate using at least 128-bit encryption. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
By submitting your E-Mail address to Marlin P. Jones & Assoc. Inc. in our Catalog Request Form, your E-Mail address will automatically be added to our E-Mail Subscriber List. Your E-Mail address is protected by Marlin P. Jones & Assoc. Inc. and will not be sold or redistributed to other companies. You may opt-out of receiving future emails of E-Mail promotions by submitting a removal request to E-Mail List Maintenance. Your E-Mail address will be flagged to be filtered out of our future mailings.
We periodically send E-mail Newsletters to our customers and site visitors with special offers and exciting news about new products. Contained at the bottom of each Email Special, you will find a link to have yourself flagged to be filtered out of our future mailings.
|Your Customer Number and what it DOES for you! On your first order or catalog request, you will be assigned a unique customer number. The number appears on all correspondence and orders. Referencing this customer number will expedite your order. Also, you will become eligible for special flyers, catalogs and discount coupons.|
Should any item not measure up to your needs, it may be returned for replacement, credit on a future order, or refund check at your option.
If order was damaged in shipment to you, save box, packing & contact carrier. Returns or exchanges must be within 30 days from date of invoice. Items ordered in error will be subject to a 15% restocking charge after 30 days, plus an additional 5% per month from date of original invoice. A return form is provided in your package, no need to call. Items must be complete, in original condition & packaging, including cables, screws etc. Internal manufacturer's packing & boxes must be undamaged. Returns not meeting these requirements will not be accepted. Pack carefully then ship freight pre-paid (No COD's).
Because the products sold are manufactured by others, Marlin P. Jones & Assoc. Inc disclaims any and all implied warranties of merchantability and fitness, fitness for a particular purpose, intended use or workmanship as to all items. Any defective products will be replaced by the same or substantially similar products. We are not responsible for typographical errors in either the printed catalog or the website. All items are subject to availability & prior sale. Prices are subject to change without notice. Drawings of items are believed to be typical of the item, however, they may not be exact. It is the purchasers' responsibility to insure the correctness of the item being purchased and it's proper use.